Voucher Advance is available as a “eat now pay later” only to prepaid and hybrid Vodacom customers. Prepaid/hybrid, as well as post-paid customers, can use the “Buy Now” option to purchase the voucher outright.

Prepaid and hybrid customers who have been active on the Vodacom network for at least six months and have a proven track record of buying airtime or data bundles.

This is a Vodacom customer who buys their airtime/data in advance.

No, post-paid customers can only purchase vouchers to be used for buying at Nando’s and Hirsch’s.

This is a Vodacom airtime/data customer who has entered into a subscription agreement with Vodacom.

Post-paid customers may use their debit/ credit cards to purchase a voucher or use the card details stored on the My Vodacom App.  

Vodacom and VodaLend are very responsible about issuing advances. Only people who have been customers for six months can qualify for an advance, as they have proved that they are reliable and have a certain income with which to pay back the money.

The Voucher Advance framework helps customers who may be excluded from accessing credit products through traditional banking markets, creating an opportunity to access small “bite-size” credit advance offerings in a responsible and controllable way.

This is because Vodacom is very careful to advance vouchers to those who can pay it back. Anyone who has been declined might not have been a customer for six months or their credit rating may not be right for this kind of loan.

A big data credit scoring AI tool enables Vodacom to uniquely credit score customers in a prudent and efficient manner.

Vouchers are purchased via the My Vodacom App - click on “Buy”, then on the “Vouchers” tab. Under Vouchers, there are two categories currently; Retail and Food, with multiple additional categories to be added over the course of the next few months.

Select voucher type and value, choose either: “Buy Now – Get a little extra on the Buy Now Vouchers”, or: “Advance – Receive your voucher now and we'll debit your card on a date you choose.”

The customer will get charged only after a 30 days period at a monthly charge of R5 (R25 voucher) and R10 (R50, R75 vouchers). The fees charged are in accordance with the NCA.

They pay this back within the chosen 3, 7, or 14 days selected by the customer, the customer's selected card would be debited on the chosen day.

The customer can resend the voucher to themselves via the My Vodacom App.

Contact an agent to verify the details on TOBi Assist:

● WhatsApp TOBi on 082 009 8624

● Send TOBi an SMS on 082 009 4975

● Talk to TOBi on the My Vodacom App

Advance vouchers can be bought as often as needed if the outstanding Advance amount is repaid within the chosen time frame of 3, 7, or 14 days.

In order to limit risk exposure for the customer, the Voucher Advances vouchers are limited to one purchase at a time and additional advances can only be taken when the outstanding amount is paid in full.

Prepaid and hybrid customers may only take one advance at a time. However, customers may purchase multiple vouchers using the “Buy Now” option. All vouchers for a specific vendor may be used in store to pay for a total basket of goods. For example: a customer takes a R50 advance and purchases 4x R50 vouchers on the “Buy Now” option. All five vouchers may be redeemed in store to cover the total purchase.

Food vouchers are available between R25 and R75.

Prepaid and hybrid customer can qualify for amounts ranging from R25 to R75

Post-paid customers benefit from the extra value stored within the voucher.  For example, if a customer buys a R50 voucher, they will receive R55 worth of value on the voucher itself.

There is no service fee – it will cost R75 if it is paid upfront or paid back within the chosen, 3,7 or 14-day period.  Fees will be charged only after 30-days from the advance of the voucher if payment has not been made.

Customers who don't pay back the advance within 30 days will be charged a service fee of either R5 or R10 per month – depending on the value of the voucher.

A Voucher is valid for up to three years from date of issue.

Vodacom currently has Nando's and Hirsch's as partner vendors. More partners will be announced soon.